Privacy Policy
Enki Limited: Privacy Policy
Privacy Policy – Enki Limited
Last updated: September 29, 2025
1. Introduction
Welcome to Enki Limited:
This Privacy Policy explains what Personal Data we collect, how we use it, the conditions under which we may disclose it, and the choices you have. It applies to all interactions with our website enki.co.ke and any other services weprovide (collectively, the “Services”). By using our Services, you agree to the practices described in this policy.
2. Who Is the Data Controller?
Enki Limited, Kenya
Email: compliance@enki.co.ke
Tel: 0115 589455
We process personal data in accordance with the Kenya Data Protection Act, 2019 as well as other applicable regulations.
3. The Information We Collect
| Category | Examples | Legal Basis |
| Information you provide | • Name, email, phone, postal address | Performance of a contract; legitimate interest; consent (for marketing) |
| • Account login credentials for enki.co.ke | Performance of a contract | |
| • Payment and billing details (processed, not stored in full) | Performance of a contract | |
| • Any correspondence with our support team | Legitimate interest; performance of a contract | |
| Transaction data | • Products purchased, order number, delivery details, returns, warranty claims | Performance of a contract |
| Device & usage data | • IP address, browser type, operating system | Legitimate interest (site security & improvement) |
| • Pages visited on enki.co.ke, time spent, error logs | Legitimate interest (site security & improvement) | |
| Location data (optional) | • GPS or approximate location when you enable location services for relevant features | Consent |
| Cookies & similar tech | • Session cookies, preference cookies, analytics cookies, advertising pixels | Consent (where required) |
| Business contact data | • Company name, job title, work email, procurement details | Legitimate interest; performance of a contract |
Note: “Legal basis” refers to the legal grounds under the Kenya Data Protection Act for processing Personal Data.
4. How We Use Your Information
We use the data we collect to:
Fulfill orders & deliver products purchased via enki.co.ke.
Provide customer support and warranty services related to our products.
Process payments securely via PCI-DSS-compliant providers.
Personalise your shopping experience and recommend relevant products.
Improve our website, products (including the Enki Suite), and logistics through analytics.
Send service-related messages, e.g., order confirmations, dispatch notices.
Market our products (newsletters, SMS) with your consent, and allow you to opt out anytime.
Detect and prevent fraud, abuse, or security breaches.
Comply with legal obligations and regulatory requests.
5. How We Share or Disclose Data
We never sell your Personal Data. We only share it with trusted third parties when necessary to operate our business:
| Recipient | Purpose | Safeguards |
| Payment processors | Secure payment collection and billing | PCI-DSS compliance |
| Couriers & logistics partners | Deliver orders, handle returns | Contractual data-protection clauses |
| IT & cloud-hosting providers | Website hosting (enki.co.ke), data backup, and infrastructure | Data-processing agreements |
| Marketing platforms (e.g., email/SMS gateways) | Send consented marketing and communication | Consent management & unsubscribe links |
| Regulators, courts, law enforcement | Where required by law or to protect Enki’s rights | Disclosure limited to what is strictly necessary |
6. International Transfers
Some of our trusted service providers may operate outside Kenya. When data leaves Kenya, we ensure equivalent protection through contractual safeguards such as Standard Contractual Clauses or recognised adequacy mechanisms to maintain the standards required by the Kenya Data Protection Act.
7. Security Measures
We employ industry-standard security measures to protect your data, including:
TLS/SSL encryption for data in transit (e.g., browsing enki.co.ke).
AES-256 or better encryption for data at rest.
Role-based access controls and multi-factor authentication.
Regular security audits and penetration testing.
Staff training on data-protection best practices.
8. Your Privacy Rights
Under the Kenya Data Protection Act, you have the right to:
Access the Personal Data we hold about you.
Request rectification of inaccurate or incomplete data.
Request erasure (“right to be forgotten”) in certain circumstances.
Object to or restrict processing of your data.
Withdraw consent at any time (for marketing or location services).
Data portability – receive your data in a structured, commonly used format.
To exercise any of these rights, email the Data Controller at compliance@enki.co.ke.
9. Cookies & Similar Technologies
We use cookies to:
Remember your shopping cart and preferences on enki.co.ke.
Analyse website traffic (e.g., Google Analytics).
Serve personalised advertisements.
You can control cookies through your browser settings or our on-site cookie banner. For detailed information, see our dedicated Cookie Policy.
10. Children’s Privacy
Our Services are not directed at children under 13. We do not knowingly collect Personal Data from anyone under 13. If you believe a child has provided us Personal Data, please contact us so we can delete it promptly.
11. Data Retention
We retain Personal Data only for as long as necessary to:
Fulfil the purposes outlined in this policy.
Comply with legal, accounting, or reporting requirements (e.g., tax records).
Establish or defend legal claims.
Typical retention periods include:
Orders & invoices: 7 years (tax & accounting).
Marketing opt-in records: until you unsubscribe.
Customer-support tickets: 2 years after resolution.
12. Updates to This Policy
We may revise this Privacy Policy to reflect changes in law, technology, or our business practices. The “Last updated” date appears at the top. We will post the revised policy on enki.co.ke. Your continued use of our Services after the changes means you accept the revised policy.
13. Contact Us
For questions, requests, or complaints regarding your Personal Data:
Enki Limited
Nairobi, Kenya
Email: compliance@enki.co.ke
Tel: 0115 589455
