Terms of Service
Enki Limited: Terms of Use
Terms of Use – Enki Limited
Effective Date: September 29, 2025
Welcome to Enki Limited. These Terms of Use (“Terms”) govern your use of our website, located at enki.co.ke, our online store, and any associated services we provide (collectively, the “Services”). By accessing or using our Services, you agree to comply with and be bound by these Terms.
1. Acceptance of Terms
By using the Services, you confirm that you are at least 18 years of age or are accessing the site under the supervision of a parent or legal guardian. If you do not agree with any part of these Terms, you must not use our website or services.
2. About Enki Limited
Enki Limited is a Kenyan technology retail company specializing in consumer electronics, IT equipment, networking gear, and computer accessories. We operate physical stores in Nairobi and offer nationwide delivery via our e-commerce platform, enki.co.ke.
3. Use of the Website
You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others. You must not:
Misuse the Site: Engage in any activity that could damage, disable, overburden, or impair our website or network infrastructure.
Unauthorized Access: Attempt to gain unauthorized access to any part of the site, user accounts, or its underlying data.
Illegal Activity: Use the website to conduct any fraudulent, harmful, or misleading activity, including phishing or generating spam.
Inappropriate Content: Upload or transmit any content that is offensive, defamatory, harassing, or violates any applicable Kenyan law or third-party rights.
We reserve the right to suspend or terminate access to any user who violates these Terms without prior notice.
4. Product Information & Pricing
We strive for accuracy in product descriptions, images, availability, and pricing on enki.co.ke. However:
No Guarantee: We do not guarantee that product descriptions, images, or prices are entirely error-free.
Price Adjustments: Prices and product availability are subject to change without notice.
Order Cancellation: In the event of a significant pricing or product error, we reserve the right to correct the error and cancel any affected orders, regardless of whether the order has been confirmed and charged. If an order is canceled after you have been charged, we will issue a full refund.
5. Orders & Payments
By placing an order through our site, you confirm the following:
Accuracy: All information provided (including contact and delivery details) is accurate and complete.
Payment Authorization: You authorize us to charge your selected payment method for the total amount of the order, including applicable taxes and shipping fees.
Order Acceptance: Orders are subject to our formal acceptance, stock availability, and necessary verification. We reserve the right to cancel any order for reasons including, but not limited to, fraud prevention, item unavailability, or suspicion of misuse.
For detailed information on canceling orders, returns, and exchanges, please refer to our separate Refunds and Returns Policy.
6. Intellectual Property
All content on our website and Services—including text, images, logos, product names, trade dress, and designs—is the exclusive property of Enki Limited or its licensors and is protected by copyright, trademark, and other intellectual property laws in Kenya and internationally.
You may not copy, reproduce, modify, republish, or distribute any content from enki.co.ke without our express prior written consent.
7. Limitation of Liability
To the fullest extent permitted by the laws of Kenya, Enki Limited shall not be liable for any:
Indirect Damages: Indirect, incidental, special, punitive, or consequential damages.
Usage Loss: Losses arising from the use or inability to use our website or purchased products.
Data/Profit Loss: Loss of data, loss of business, or loss of profits.
Our total liability for any claim arising out of or relating to these Terms or our Services shall, in all cases, be limited to the amount paid by you for the product or service that is the subject of the claim.
8. Warranties and Disclaimers
“As Is” Basis: All products and services are provided on an “as is” and “as available” basis.
Manufacturer Warranties: Manufacturer warranties may apply to certain new products, and these are clearly indicated.
Disclaimer: We expressly disclaim all other express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement, unless specifically mandated by Kenyan consumer protection laws.
9. Privacy
We collect and process your Personal Data strictly in accordance with our Privacy Policy. By using our website and services, you consent to such collection and processing as described in that policy.
10. Governing Law
These Terms of Use are governed by and shall be construed in accordance with the laws of the Republic of Kenya. Any disputes arising out of or relating to these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the competent courts in Nairobi, Kenya.
11. Changes to These Terms
We may update or modify these Terms at any time without prior specific notification. Any changes will be effective immediately upon posting on this page, and the “Effective Date” will be updated accordingly. Your continued use of the website after changes are posted constitutes your acceptance of the revised Terms.
12. Contact Us
For questions, concerns, legal notices, or issues regarding these Terms:
Enki Limited Website: enki.co.ke Email: sales@enki.co.ke
